BAP Staff and Volunteers have a duty to protect all confidential information concerning clients obtained in the course of our contact with you.

 Information will be disclosed and confidentiality broken in the following circumstances:

1. Information given that concerns the abuse, harm or neglect of a child, or when we have reason to believe that a child is being abused, harmed or neglected.
2. If by reason of confidentiality, you or another person is likely to suffer serious harm.
3. If the police have a court order for specific information relating to you.
4. Information given that concerns a possible terrorist threat.

 If any of these circumstances apply, every effort will be made to inform you of the necessity for a disclosure and to encourage you to take the appropriate steps yourself.

 If you wish to discuss this please contact the Advocacy Manager.

 FEEDBACK ABOUT OUR SERVICE

 If you are unhappy with our service or would like to tell us how we may have helped you or improve our service please contact the Advocacy Manager. A copy of our Complaints Procedure can be seen by clicking here.